Faq

How long does processing take before my order ships?

Most orders are processed and packed within 1-3 business days. During peak seasons or promotional events, processing may take slightly longer. You will receive a shipping confirmation email with a tracking number once your order leaves our warehouse.

What are my shipping options and costs?

We offer several shipping methods, including standard and expedited services. Shipping costs are calculated at checkout based on your location, order weight, and selected service. Delivery times vary by destination.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping costs and delivery times will be displayed during checkout. Please note that customers are responsible for any applicable customs duties, taxes, or fees imposed by their country.

Can I modify or cancel my order after placing it?

We strive to process orders quickly. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will do our best to accommodate your request if the order has not yet entered the shipping process.

What is your return policy?

We offer a 30-day return policy for most unused items in their original packaging. For hygiene reasons, certain products like opened ink cartridges or used writing instruments may not be eligible for return. Please see our full Returns Policy page for detailed information and instructions.

How do I initiate a return or exchange?

To start a return or exchange, please email our support team at [email protected] with your order number and reason for the return. We will guide you through the simple process and provide a return authorization if applicable.

When will I receive my refund?

Refunds are processed to the original payment method once we receive and inspect the returned item. Please allow 5-10 business days for the refund to appear in your account after we process it.

Are the papers in your planners and notebooks fountain pen friendly?

Many of our planners and notebooks feature high-quality, thick paper designed to minimize bleed-through. Product descriptions specify paper weight and compatibility. We recommend testing new pens on a discreet page first.

How should I care for my leather planner or notebook cover?

Use a clean, dry cloth for regular dusting. For deeper cleaning, use a leather conditioner suitable for the specific type of leather. Avoid prolonged exposure to direct sunlight, heat, or moisture to preserve the material.

Do you offer refills for your planners?

Yes, we offer a wide range of dated and undated refills for our popular planner systems. Please check the product page of your specific planner model for compatible refills.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure digital payment methods as displayed at checkout.

Is my payment information secure?

Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption to protect all your personal and payment information. We do not store your complete credit card details on our servers.

How can I get help with my order or a product question?

Our dedicated customer support team is here to help! For the fastest assistance, please email us at [email protected]. Please include your order number (if applicable) for order-related inquiries. We aim to respond to all emails within 24-48 business hours.

Where can I find care instructions for my art supplies?

Specific care and usage instructions are included on product packaging and in the description on the product page. For further guidance, please refer to the manufacturer's website or contact our support team.